Customer Service Department

Company Description

E-planet Educational Services is a global leader in English Language Teaching (ELT) and business training solutions, providing innovative digital materials to enhance student engagement and learning experiences. Our organization offers personalized educational services, including teacher training, school management software, and a franchise network of modern English schools. With a presence in five countries, over 50 schools, and a student base exceeding 120,000 in North Africa and the Middle East, we focus on addressing local educational and administrative needs. Whether through e-learning, recommending suitable courses and textbooks, or offering innovative training, we are committed to affordable, high-quality learning opportunities.

Role Description

This is a full-time on-site role for our Customer Service Department at E-planet Educational Services, located in Cairo, Egypt. The role involves assisting customers and responding to inquiries to deliver a positive service experience. Daily tasks include managing customer interactions, ensuring satisfaction, handling phone communications with professionalism, and addressing customer needs effectively. The role also involves maintaining a thorough understanding of the company's educational services to provide accurate and relevant information.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Experience
• Proficiency in Customer Satisfaction and handling inquiries effectively
• Excellent Phone Etiquette and professional communication skills
• Ability to manage and prioritize customer interactions efficiently
• Friendly and solution-oriented attitude with a focus on building positive relationships
• Fluent in English with advanced verbal and written communication skills
• Prior experience in the education or training industry is a plus
• Proficient in basic computer usage and CRM tools