Customer Service - English B2/B2+

Company Description

We are TP, a global leader in digital business services with nearly 47 years of experience, formerly known as Teleperformance. Adapting to the changing world in the AI era, we embody innovation, modernization, and empathy in all we do. Our mission is to provide exceptional, future-proof business solutions for companies worldwide. At TP, we are committed to enhancing customer interactions while embracing continuous growth and improvement.

Role Description

This is a full-time on-site role for a Customer Service Representative with TP, located in New Cairo. The role involves providing effective customer support, delivering quality customer service, and ensuring a positive customer experience. Responsibilities include addressing inquiries, resolving issues, handling phone-based communication while maintaining professional etiquette, and ensuring customer satisfaction in all interactions.

Qualifications

• Proficient in Customer Service and delivering exceptional Customer Support
• Solid understanding and focus on Customer Satisfaction and Customer Experience
• Strong skills in Phone Etiquette and clear communication over calls
• Fluency in English with at least a B2/B2+ proficiency level
• Excellent problem-solving and interpersonal communication skills
• Experience in a customer service or support role is a plus
• Ability to work in a fast-paced, team-oriented environment
• High school diploma or equivalent; higher education is a plus