Customer Service Executive - Forex (Arabic Speaker)

About the Company

ATFX MENA is a licensed financial services firm regulated by the Securities and Commodities Authority (SCA) in the United Arab Emirates. As a referral and marketing arm of the globally recognized ATFX brand, ATFX MENA plays a key role in introducing and supporting clients in the MENA Region interested in accessing trading services offered by ATFX's regulated entities abroad facilitating their access to a wide range of financial instruments including Forex, Commodities, Indices, Shares, and CFDs.

ATFX MENA is part of a global online trading group with 24 offices and +900 professionals, ATFX is regulated by nine reputable financial authorities including the UK, Cyprus, Australia, Mauritius, Seychelles, South Africa, Hong Kong, Cambodia, and the MENA region.

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About the role

We are looking for a motivated and reliable Customer Service Executive to join our team in Dubai.

In this role, you will support clients with their day-to-day queries and help ensure a smooth overall experience. You will also work closely with internal teams to ensure requests are handled efficiently.

This role suits someone who is organized, responsive, and comfortable working in a fast-paced environment.

Key Responsibilities

• Respond to client queries in a clear and professional manner
• Assist clients with platform access and general usage
• Follow up on open requests and ensure timely handling
• Coordinate with internal teams such as Compliance and Sales when needed
• Guide clients to the appropriate team or entity for account-related matters
• Maintain accurate and up-to-date client records
• Escalate complex or sensitive issues when required
• Support improvements in overall client service

Requirements:

• Bachelor's degree in Business, Finance, or a related field
• Previous experience in customer service is preferred
• Strong communication skills in Arabic and English
• Ability to work under pressure and manage multiple tasks
• Good attention to detail and problem-solving skills
• Interest in financial markets is an advantage
• Familiarity with CRM systems is a plus

What We Offer

• A stable and professional working environment
• Competitive salary package
• Performance-based bonuses
• Comprehensive international medical insurance for employees and their families
• Regular company events
• A culture that values balance, wellbeing, and sustainable performance