Responsibilities:
- Oversee and manage the daily influx of leads for specific products of D&B.
- Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
- Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
- Liaison with other departments to ensure timely fulfillment of deliverables.
- Direct requests to the appropriate individuals or teams for resolution.
- Cultivate and nurture professional relationships with existing customers.
- Be knowledgeable about all existing offerings of D&B.
- Provide accurate and comprehensive information as needed.
- Lead efforts in maintaining and updating the customer database.
- Contribute to research activities and play a key role in generating sales leads.
Education:
Graduate
Work Experience:
- 3-5 years of experience in managing corporate customers and B2B customer service.
Other Skills/Requirements:
- Proven track record in customer service, corporate customer service preferred.
- Strong communication and interpersonal skills.
- Demonstrated ability to work effectively in a team.
- Customer-oriented with active listening skills.
- Ability to multitask, prioritize, and manage time efficiently.
- Thrives in a high-pressure work environment.
- Ability to manage different stakeholders simultaneously.
- Ability to engage clients and manage expectations.
