Customer Service - Fluent English

Description

We are seeking a dedicated and professional Customer Service representative to join our team in the telecommunications industry. This position requires a driven individual who is passionate about delivering exceptional service to our clients. As a Customer Service representative, you will be responsible for addressing customer inquiries, providing accurate information about our products and services, and ensuring customer satisfaction. You will play a vital role in fostering relationships with customers, assisting them with their needs, and resolving any issues they may encounter. This position offers the opportunity to work in a dynamic environment where interpersonal communication skills and problem-solving abilities are crucial. The ideal candidate will be committed to exceeding customer expectations while promoting our company's values and maintaining a positive brand image. In this role, you will receive comprehensive training and ongoing support, enabling you to thrive within our organization. If you aspire to enhance your skills in customer service while contributing to a leading telecommunications company, we encourage you to apply for this fulfilling position.

Responsibilities

• Manage customer inquiries through various channels including phone, email, and chat.
• Provide accurate information regarding products, services, and billing inquiries.
• Resolve customer complaints with professionalism and efficiency.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with other departments to ensure customer needs are met effectively.
• Identify opportunities for improving service delivery and customer satisfaction.
• Stay informed about industry trends, products, and services to provide knowledgeable support.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service, preferably in the telecommunications industry.
• Strong verbal and written communication skills.
• Ability to handle challenging customer interactions with patience and professionalism.
• Proficient in using customer service software and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a team as well as independently.