Job Title: Customer Service Trainee (Tamheer Trainee - Saudi Nationals ONLY)
Location: Jeddah
Role Overview:
As a Customer Service Trainee, you will support daily operations and help enhance customer satisfaction by handling inquiries, resolving issues, and collaborating with internal departments for effective service delivery.
Key Responsibilities:
- Responding to customer inquiries via phone and email
- Following up on customer requests and ensuring timely resolution
- Coordinating with internal teams to resolve issues
- Updating and maintaining customer records
- Preparing periodic reports on customer requests and service performance
- Assisting in the improvement of customer service processes and procedures
What You'll Learn:
- How to effectively communicate with customers and handle inquiries professionally
- Strategies for resolving customer issues and providing top-notch service
- Insights into customer service operations and workflows
- Experience in collaborating across departments to achieve seamless service delivery
- Proficiency in handling customer service tools and software
- Reporting and data analysis to enhance service performance
Who Can Apply:
- Saudi Nationals with a Bachelor's degree in Business Administration, Marketing, or a related field.
- Strong proficiency in spoken and written English.
- Must not be registered in the Tamheer or Employment GOSI program in the last 6 months.
Tools You Will Use:
- INFOR LN
- Microsoft Word/Excel
- SharePoint
