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Customer Service Manager
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Customer Service Manager
xscend resources group pte. ltd.Early Applicant
- Posted 26 days ago
- Be among the first 10 applicants
Job Description
Job Description:
. Maintains customer satisfaction by providing problems-solving resources.
. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
. Identifies customer service trends and determines system improvements.
. Retail working hours.
Job Requirement:
. Possess good experience to the above.
. Good interpersonal and communication skills.
. Possess customer service skills.
. Able to work retail hours and on weekends.
More Info
Key Skills
About Company
Skills:
Microsoft Office
Skills:
POS Systems, Microsoft Office, Food safety hygiene and sanitation standards, Liquor licensing regulations, Cost control and budgeting, WSQ Food Hygiene Certificate, Basic inventory software
Skills:
Service Level Agreements (SLAs), Root Cause Analysis (RCA), Service Improvement Program (SIP), Customer Operations Guide (COG), Networks, It Services, Mobility, ITIL certification, Business Continuity Plan, Service Continuity Plans, Customer Contact List, Integration technologies, Change management tools, Topology Diagram, Voice
Skills:
Customer Relationship Management (CRM) systems, Microsoft Office
Skills:
Digital Transformation, Data Analysis, Service improvement initiatives, Invoicing procedures, Customer service