Customer Service Representative

Company Description

Alorica is a full-service customer experience (CX) partner, committed to designing experiences that elevate brands through strategy and execution. With over 100,000 professionals across 17 countries serving more than 250 brands in 75+ languages, Alorica delivers proven performance through industry expertise and innovative technologies. Our approach is bold, results-driven, and values-led, with a focus on integrity and authenticity. Join a global team that is curious, creative, and deeply connected with its clients. Explore exciting career opportunities at alorica.com/careers.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Egypt. In this role, you will serve as the main point of contact for customer inquiries, providing prompt and professional assistance to resolve issues and answer questions. Responsibilities include managing inbound and outbound calls, handling customer concerns, processing orders, maintaining accurate records, and ensuring customer satisfaction in alignment with company policies and procedures.

Qualifications

• Customer service excellence, including strong listening and interpersonal skills
• Problem-solving and conflict resolution abilities to handle customer issues effectively
• Proficiency in verbal and written communication skills
• Ability to manage multiple tasks and adapt to a fast-paced environment
• Computer literacy, with proficiency in MS Office and CRM systems
• Fluency in English required; additional language skills are an advantage
• Professional demeanor with a focus on empathy and patience
• High school diploma or equivalent; associate or bachelor's degree preferred
• Prior experience in a customer service role is advantageous but not mandatory