Customer Service Representative - B1 English

Job description

We're hiring Bilingual Arabic & English Customer Service Agents to join the Inbound Voice Campaign supporting a UAE-based telecom company (insourced staff) in Maadi, Cairo.

Campaign Overview

Client: UAE-based telecom company (insourced staff)

Campaign Type: Inbound Voice

Supported Country: United Arab Emirates

Job Location: Degla Square, Maadi, Cairo

Hiring Requirements

Language Requirement: B1+ English

Education: Bachelor's degree or equivalent

Experience: Fresh graduates are welcome

Required Skills:

• Excellent communication and customer interaction skills
• Ability to handle bilingual (Arabic & English) calls
• Active and friendly tone of voice

Work Conditions

Interaction Type: Voice Calls

Work Type: On-site Degla Square, Maadi

Shifts: Rotational weekly (morning, night, and overnight)

Shift Duration: 8 working hours + 1-hour total break

Days Off: 2 days weekly (80% consecutive)

Training Details

Total Duration: 2 months

• 45 weeks of classroom training
• 4 weeks of practice
• 1-week certification
• Daily Schedule: 8 hours + 1-hour break (starting at 8 AM or 3 PM)
• Days Off: 2 per week
• Training Payment: Fully paid monthly, regardless of certification results

Compensation Package

Net Salary: EGP 13,500

Gross Salary: EGP 16,985

-- Base Salary: EGP 11,313

-- Variable: EGP 2,187

Training Salary (Net): EGP 11,313 per month

Other Benefits

Social & Medical Insurance: Provided from day one

Employment Type: Insourced staff

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