Customer Service Representative

CALL POINT Co. is a professional outsourcing company specializing in customer experience solutions, catering to businesses across various industries. We provide inbound and outbound contact center operations, sales and lead generation, customer support, and omnichannel engagement services to help clients enhance customer satisfaction and optimize operational costs. Leveraging trained professionals, advanced technologies, and data-driven management, we ensure top-quality service and measurable results. Our customizable solutions are tailored to meet the unique goals and growth plans of startups, SMEs, and enterprise clients, positioning us as their strategic partner in building high-performance communication operations.

This is a contract, on-site role for a Customer Service Representative based in Jubail. The Customer Service Representative will handle day-to-day interactions with customers, address their inquiries, resolve issues, ensure customer satisfaction, and maintain exceptional service standards. The role requires effective communication to enhance customer experience and foster strong relationships with clients through prompt and professional support.

• Proficiency in Customer Service, Customer Support, and understanding of Customer Satisfaction practices.
• Skills in ensuring and improving Customer Experience to meet quality service standards.
• Knowledge of Customer Service Representatives best practices and effective client communication.
• Strong interpersonal and problem-solving skills.
• Ability to work on-site in Jubail with a flexible, customer-focused mindset.
• Prior experience in a similar role is an advantage but not mandatory.
• High school diploma or equivalent; further education in customer service or a related field is a plus.