Customer Service Representative

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.
  
  

Qualifications

• Minimum 2 years of experience in a customer service role in the Gulf market.
• Should Speak ARABIC.
• Highly qualified with a degree or relevant certifications.
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and multitask.