Customer Service Representative English C1

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation business process outsourcing (BPO) and customer experience management solutions, serving clients across industries. Established in 2001, RAYA CX has become the trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging highly skilled talent and competitive markets, RAYA CX delivers a broad range of integrated services powered by cutting-edge technology, innovative strategies, and a commitment to continuous improvement.

This is a full-time, on-site role for a Customer Service Representative with English C1 proficiency. The position is based in Qesm 1st 6 October. The responsibilities include addressing customer inquiries, resolving issues, providing product or service-related support, and ensuring a high level of customer satisfaction. The role requires prompt and professional interactions with customers via various communication channels, while delivering an enhanced customer experience.

• Proven expertise in Customer Service, Customer Support, and handling Customer Satisfaction concerns
• Knowledge of and experience with Customer Experience strategies and delivering exceptional service
• Strong communication and interpersonal skills to engage professionally and empathetically
• Proficiency in English (C1 level) for clear and effective communication
• Ability to work effectively as part of an on-site team
• Strong problem-solving and decision-making skills
• Prior experience in customer service roles is a plus
• Familiarity with industry-relevant tools and practices