Customer Service Representative

Company Description

Flowrista is your premier online destination in Egypt for exquisite fresh-cut flowers and luxury gifts from local and international brands, delivered hassle-free. With a focus on the flower trade in Egypt, Flowrista offers sales and delivery of flowers across Cairo, Giza, and various cities in the country. Bringing over 19 million flowers annually, we are a part of a thriving industry dedicated to delivering beauty to your doorstep.

Role Description

This is a full-time on-site role for a Customer Service Representative at Flowrista's location in New Cairo. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and creating positive customer experiences on a day-to-day basis.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment
• Knowledge of floral industry or related field is a plus
• Bachelor's degree