Company Description
Company Description
Sutherland is a global leader specializing in
AI,
automation,
cloud engineering, and
advanced analytics to drive
digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on
digital engineering services, we deliver
innovative technologies and
business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
363 independent inventions, including
250 AI-based solutions with
patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland's cutting-edge solutions are delivered through a seamless
as-a-service model, enabling rapid innovation and supporting sustainable business growth.
Job Description
This is a full-time on-site role located in
Alexandria for a
Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering
exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of
customer satisfaction.
Your
day-to-day responsibilities will include:
- Handling customer interactions with efficiency and empathy.
- Providing tailored solutions to meet customer needs.
- Ensuring a positive customer experience through effective communication and professional phone etiquette.
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
Qualifications
We're Hiring Talented People!
Fresh Grads are welcome to apply!
What we're looking for:
Fluency in English and
Italian is a MUST! (B2)
Strong skills in
Customer Service &
Customer Support Proven ability to
enhance Customer Satisfaction &
Customer ExperienceProblem-solving,
active listening, &
attention to detail Experience in a
customer-facing role and familiarity with
CRM tools is a plus!
Flexibility with
night & overnight shifts is essential
Proficiency in
professional phone etiquette &
communication techniques is a plus
If you're passionate about making a difference and love helping customers, we want YOU!
