Customer Service Representative

NAOS CX is Hiring -Customer Service Representative (Arabic & English)

Job Title: Customer Service Representativ

e Location: Giza, Egyp

t
Key Responsibiliti

• esHandle inbound customer inquiries in both Arabic and English with professionalis
• m.Conduct outbound follow-up calls when neede
• d.Provide accurate, timely, and courteous resolutions to customer issue
• s.Document all customer interactions with attention to detai

l.
Requireme

• ntsEnglish proficiency: B1+ level minim
• um.Previous customer service experience is a pl
• us.Ready to start immediate
• ly.Graduat
• es.Giza residents preferr

ed.
Work Schedule & Shift Det

• ailsMorning and rotational shifts availa
• ble.9 working hours per day (including brea
• ks).2 rotational days off per w

eek.
Work Schedule & Shift De

tails
For (Rotational Night Sh

• ifts):05:00 PM 01
• :00 AM01:00 AM 09

:00 AM
For (Fixed Morning

• Shift):09:00 AM 0

7:00 PM
Compensation

PackageMorning

• Shift :Base Salary: EGP 12,80
• 0(Gross)KPI Bonus: E
• GP 1,000Morning Shift Transportation Allowance: E

GP 2,000Total Gross: EG

P 15,800Total Net: EG

P 12,628
Nigh

• t Shift :Base Salary: EGP 12,80
• 0 (Gross)KPI Bonus:
• EGP 1,000Night Shift Transportation Allowance:

EGP 3,000Total Gross: E

GP 17,300Total Net: E

GP 13,82

• 7
  BenefitsSocial & Medical
• insurance.Friendly and professional en
• vironment.Immediate hiring and o

nboarding.
Why Jo

• in NAOS CXCompetitive salary and benefi
• ts package.Structured career growth opp
• ortunities.Supportive and professional wo