Customer service representative - Polish Speaker

Company Description

Octopus Outsourcing provides exceptional business process outsourcing solutions, driven by a commitment to excellence and innovation. Based in Alexandria, Egypt, our headquarters fosters a dynamic and collaborative environment, supported by advanced facilities designed to inspire success. Our team bridges global connections through effective and seamless communication. Dedicated to continuous improvement, we strive to remain at the forefront of our industry.

Role Description

This is a full-time, on-site role in Alexandria, Egypt, for a Customer Service Representative who is fluent in Polish. The role involves responding to customer inquiries, resolving complaints, and maintaining high standards of customer satisfaction. Responsibilities include addressing customer needs via phone, email, or chat, ensuring a seamless customer experience, and collaborating with team members to improve service processes.

Qualifications

• Excellent written and verbal communication skills in Polish(B2 - C1) & English (A2 - B1)
• Problem-solving skills with a customer-focused mindset
• Proficiency in using computer systems and CRM tools to manage customer interactions
• Ability to work efficiently in a fast-paced, on-site environment

Benefits

• Competitive salary

Accomodation Allowance (For residents outside Alexandria )

• Transportation provided
• New account - high opportunity to growth