Job Description

Company Description Ghazal Health Center is a locally owned Egyptian brand specializing in beauty and therapy services, with locations in New Cairo and Zayed City. The company offers a serene, luxurious retreat focused on personalized healthy treatments and holistic programs for mind, body, and soul. With seven years of experience and over 130 team members, Ghazal provides a supportive work environment, professional development, and world-class service standards. The organization is committed to using high-performing, environmentally conscious products that support guest and employee well-being. Ghazal's mission is to promote well-being and mindfulness within health-conscious communities while giving back to the local community.

Role Description The Customer Service Representative role at Ghazal is a full-time, on-site position based in New Cairo. This role is responsible for welcoming guests, handling inquiries, and managing bookings and appointments in a professional and courteous manner. Daily tasks include responding to phone calls and messages, assisting guests with service selection, resolving concerns, and ensuring a seamless experience from check-in to check-out. The representative will collaborate closely with front desk and service teams, maintain accurate records in booking systems, and follow company policies and procedures. This position supports Ghazal's commitment to exceptional service, guest satisfaction, and a calm, respectful environment.

Qualifications

Demonstrated skills in Customer Service and Customer Support to handle guest inquiries, requests, and concerns efficiently.
Ability to enhance Customer Experience and Customer Satisfaction through courteous communication and attentive follow-up.
Experience working as Customer Service Representatives or in similar guest-facing roles in hospitality, wellness, or beauty services.
Strong verbal and written communication skills in English; Arabic proficiency is highly beneficial.
Professional, calm, and empathetic demeanor, with the ability to manage multiple tasks and priorities in a busy environment.
Basic computer literacy and familiarity with booking or CRM systems.
High level of reliability, punctuality, and teamwork; willingness to work shifts, weekends, and holidays as needed.
Previous experience in spa, beauty, or wellness centers is an advantage; relevant vocational training or diploma is beneficial.