Customer Service Representative

Company Description

Xceed is a leading multilingual Business Process Outsourcing Service provider in the EMEA region, with over 10,000 web-enabled multi-channel stations. With operations in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed offers services such as inbound and outbound customer support, back-office services, recruitment process outsourcing, social media analysis, and more. Recognized globally, Xceed has received awards and accolades for its excellence in outsourcing, sustainability initiatives, and diversity programs. The company is certified in multiple international standards, reflecting its commitment to quality, security, and business continuity. Xceed takes pride in driving employment opportunities and fostering a positive, inclusive work environment.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Qesm El Maadi. In this role, you will handle customer inquiries, provide accurate information, resolve complaints, and ensure customer satisfaction. Responsibilities include maintaining excellent communication with customers, documenting interactions, and collaborating with internal teams to improve the customer experience. You will play a vital role in enhancing the quality of service provided by Xceed, contributing to our values of excellence and professionalism.

Qualifications

• Proficient in Customer Service and Customer Support
• Experience in Customer Satisfaction and ensuring high-quality Customer Experience
• Strong communication, problem-solving, and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Ability to adapt to a fast-paced, dynamic work environment and meet deadlines
• Proficiency in multiple languages is an advantage
• Previous experience in a customer service role is preferred
• A diploma, bachelor's degree, or equivalent qualification is beneficial