Customer Service Specialist

Arab Union Company is one of the leading companies in the glass accessories sector Est. 2005 is looking to hire #Customer_Service_Specialist

Duties and responsibilities :

- Answering customers inquiries via Chat, Email, and Social Media. providing the right information.

- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.

- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

- Communicates with other departments to answer customers inquiries, solve their problems and fulfill their needs

- Building lasting relationships with clients and other team members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.

- Making sales or recommendations for services that may better suit customers needs.

- Taking part in training and other learning opportunities to expand knowledge of the company.

- Adhering to all company policies and procedures.

Qualifications & Skills:

- Bachelor's degree in any suitable field.

- Excellent communication and interpersonal skills.

- Experience: 1-2 yrs.

- Excellent Microsoft office user.

- V. good English skills.

Benefits:

- Transportation.

- Social and medical insurance.

- Daily meal.

- Financial grants for personal occasions.

- Participation in activities and summer trips.

- Annual increase in salaries.

Working location: New Cairo, Third Settlement

If you are interested, kindly send your CV to @decorativeglasseg.com

• and mention the job title in the subject line or WhatsApp to 01159299552