Location: Remote
Start Date: April 5th 2026 (Tentative)
Contract: Freelance cooperation agreement
Timeline: Temporary campaign (minimum 3 months)
Hourly Rate: 14/hour
About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals passionate about customer support and healthcare communication.
About The Role
We are looking for a Customer Service Specialist (Hebrew speaker) to support clinical trial campaigns by communicating with potential patients and providing accurate, empathetic information.
Key Responsibilities
- Support inbound and outbound communication with potential clinical trial participants
- Provide clear information and guide patients through screening processes
- Document interactions in CRM systems
- Maintain high-quality communication and compliance standards
Mandatory Requirements
- 24 years of call center or customer support experience
- Fluent-level Hebrew (C2)
- High-level English (C1/C2)
- Excellent verbal and written communication skills
- Experience in healthcare or the medical industry is a plus
- Familiarity with CRM and online collaboration tools
Work Schedule
- Operating hours: 08:0017:00 local time
- Expected workload: 23 hours per day
Training
- 12 hours per day (Eastern Time)
- Start date: April 5th (Tentative)
Technical Requirements
Internet: Stable wired broadband connection
Hardware
- Processor: Minimum 1.8GHz (64-bit preferred)
- RAM: 8GB or more
- Storage: Minimum 10GB free
- Screen: 19201080 resolution preferred
- Wired USB headset
Operating System
- Windows 11 or later
- macOS 14 or later
What We Offer
- Hourly rate: 14
- 100% remote work
- Flexible, project-based assignments
- Long-term collaboration opportunities
- Career development and learning paths
- Gamification program (performance-based bonuses and paid holiday hours)
- Freelance cooperation agreement
Join Us
If you are customer-focused, tech-savvy, and thrive in a fast-paced remote environment, wed love to hear from you.
