Customer Service Specialist

We're Hiring Customer Support Specialist (Voice-Based)

Location: Cairo

For a very well-known multinational company, a full-time role for a Customer Service Representative, located in Cairo, Egypt is needed. The role involves providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis.

Your Responsibilities Will Include:

• Managing inbound and outbound customer calls in a professional manner.
• Assisting customers with inquiries, requests, and concerns efficiently.
• Identifying issues and delivering effective solutions to meet customer needs.

What We're Looking For:

• Excellent English level (C1)
• Bachelor's Degree in any field
• Customer Service Representatives and Customer Support skills
• Flexibility with rotational shifts
• Minimum 1 year of experience
• Familiarity with Salesforce or similar CRM tools is preferred

Benefits

• Attractive package
• Fully paid training
• Transportation
• No overnight shift
• Professional and collaborative setting that fosters continuous learning and development