Customer Service Specialist

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Nasr City. The Customer Service Specialist will handle day-to-day responsibilities such as assisting customers in resolving inquiries, providing helpful support, addressing customer concerns, and maintaining a high standard of customer satisfaction. The role involves ensuring efficient communication through phone calls and other communication channels while delivering exceptional service and fostering positive customer experiences.

Qualifications

• Proficiency in Customer Support and Customer Service to address and resolve customer issues efficiently
• Strong expertise in Customer Satisfaction and Customer Experience, ensuring positive interactions and outcome
• Excellent Phone Etiquette and communication skills to maintain professional and courteous interactions
• Ability to work in a team-oriented environment and demonstrate problem-solving skills
• Previous experience in a similar role is a plus; familiarity with industry-related tools or software is beneficial