Customer Service Specialist

Company Description:

Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions. The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless as-a-service model that supports rapid innovation and business growth development.

Role Description:

This is a full-time on-site role located in Giza for a Customer Service Specialist. The Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Day-to-day responsibilities include handling customer interactions, providing tailored solutions, and ensuring a positive customer experience through effective communication and professional phone etiquette.

Qualifications:

• Fresh Grads & Dropouts can apply
• Strong skills in Customer Service and Customer Support
• Proven ability to enhance Customer Satisfaction and Customer Experience
• Proficiency in professional Phone Etiquette and communication techniques
• Problem-solving, active listening, and attention to detail
• Ability to work collaboratively in a team and maintain a customer-focused approach
• Fluency in English is a MUST! B2/C1
• Experience in a customer-facing role and familiarity with CRM tools is a plus
• Flexibility with night & overnight shifts is a must

Benefits:

• Very attractive salary starting at 15.5K Net
• Fully paid training
• Social and medical insurance
• Transportation provided both ways for Cairo & Giza Residents
• Overtime Schemes
• Overnight allowance
• Career Progression and Development