Sutherland is a global leader specializing in
AI,
automation,
cloud engineering, and
advanced analytics to drive
digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on
digital engineering services, we deliver
innovative technologies and
business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
363 independent inventions, including
250 AI-based solutions with
patents in key technologies that continuously enhance business operations and transform user experiences.
Job Description
This is a full-time on-site role located in
NewCairo for a
Customer Service Specialist.
Your
day-to-day responsibilities will include:
- Handling customer interactions with efficiency and empathy.
- Providing tailored solutions to meet customer needs.
- Ensuring a positive customer experience through effective communication and professional phone etiquette.
Qualifications
Fresh Grads & Dropouts are welcome to apply!
What we're looking for:
- Fluency in English is a MUST (B2/C1)
- Strong skills in Customer Service & Customer Support
- Problem-solving, active listening, & attention to detail
- Experience in a customer-facing role and familiarity with CRM tools is a plus!
- Flexibility with night & overnight shifts is essential
If you're passionate about making a difference and love helping customers, we want YOU!
Benefits
Additional Information
- Very competitive salary up to 25K Net
- Overnight allowance
- Overtime scheme
- Social & Medical Insurance
- Fully Paid Training
- Transportation provided (Door to Door for Ladies)
- Eligibility for promotions after 6 to 12 months
- Friendly work environment
