Customer Service Specialist

Job Description:

We are looking for a dedicated Customer Support Specialist to provide exceptional support to our clients. You will be the first point of contact for inquiries, assisting customers with questions, resolving issues efficiently, and ensuring a seamless experience. This role requires excellent communication skills, problem-solving abilities, and a positive, customer-focused attitude.

Key Responsibilities:

Handle client inquiries via phone, email, and chat

Resolve customer issues quickly and professionally

Maintain accurate records of interactions and transactions

Collaborate with internal teams to improve service quality

Provide feedback to management to enhance processes

Requirements & Qualifications:

Bachelor's degree or equivalent experience

Excellent verbal and written communication skills in English

Strong problem-solving and troubleshooting abilities

Proficiency with desktop applications and basic software tools

Ability to work on-site and adhere to shift schedules

Detail-oriented with a customer-first mindset

Benefits:

Competitive salary: 19,000 EGP net per month

Performance-based bonuses

Medical insurance coverage

Social insurance

Opportunities for career growth and development

Friendly and supportive work environment