Customer Service Supervisor

Company Description

Junior Couture is the world's fastest-growing e-commerce site for children's designer clothes, featuring renowned designers such as Moschino, Kenzo, BOSS, DKNY, Calvin Klein, and Tommy Hilfiger. The company is located in Abu Dhabi, providing a unique opportunity to be part of a dynamic and fast-paced industry.

Role Description

This is a full-time on-site role for a Customer Service Supervisor at Junior Couture in Dubai. As a Customer Service Supervisor, you will be responsible for overseeing and managing the customer service team, ensuring customer satisfaction, resolving issues, and improving customer support processes on a daily basis.

Qualifications

• Supervisory Skills and Customer Service Management
• Customer Satisfaction and Customer Support
• Excellent communication and interpersonal skills
• Problem-solving abilities and conflict resolution skills
• Experience in a similar role or customer service environment
• Ability to prioritize tasks and manage time efficiently
• Knowledge of e-commerce and fashion industry trends is a plus
• Bachelor's degree in Business Administration or related field