Customer Service Supervisor Tadawi Medical Group
Location: Abha, Saudi Arabia
Job Type: Full-time
About the Role:
Tadawi Medical Group is seeking a proactive Customer Service Supervisor to lead our customer service team and ensure high levels of customer satisfaction. The ideal candidate will manage daily operations, coach and support the team, and drive continuous improvement in service delivery.
Key Responsibilities:
- Supervise daily customer service operations and workflows.
- Monitor customer satisfaction and implement improvement initiatives.
- Provide coaching, training, and support to team members.
- Handle escalated customer inquiries and resolve complex issues.
- Collaborate with other departments to optimize processes and service quality.
- Prepare performance reports and provide insights for decision-making.
Qualifications:
- Bachelor's degree or equivalent experience in business, administration, or a related field.
- Proven experience in customer service supervision or team management.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Office (especially Outlook) and CRM systems.
Skills:
- Customer Satisfaction
- Customer Service
- Supervisory Skills
- Training
- Continuous Improvement
- Communication
- Team Leadership
- Problem Solving
- Process Improvement
- CRM Software
