Customer Solutions Specialist

Company Description

Sutherland is a global leader in applying advanced technologies such as Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to empower enterprises worldwide. We collaborate with iconic global brands, delivering transformative outcomes through innovative digital engineering services. With 363 inventions, including 250 AI-based solutions, and several patent grants, we enable digital transformation, optimize business processes, and create exceptional customer experiences. Leveraging proven strategies and leveraging an as-a-service model, we drive scalable innovation and business growth for our partners.

Role Description

This is a full-time, on-site role for a Customer Support Executive at our Cairo location. The role involves delivering exceptional customer service by resolving customer inquiries, issues, and complaints across various communication channels. Responsibilities include assisting customers with technical support, ensuring their satisfaction, and maintaining service excellence. Additionally, the role involves maintaining accurate records and collaborating with cross-functional teams to enhance customer experience.

Qualifications

• Proven expertise in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Experience with Online Support and frequently utilized communication channels
• Proficiency in providing Technical Support and troubleshooting solutions
• Strong verbal and written communication skills and active listening capabilities
• Empathy, problem-solving ability, and a customer-first mindset
• Prior experience in contact centers or customer service-related roles is a plus
• Proficiency in English