Customer Success Assistant
We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.
We are looking for a Customer Success Associate to work directly with a fast-growing US company, managing client relationships and ensuring a seamless experience. This role is ideal for someone aiming to gain international exposure and career growth while working in a structured, professional environment.
Key Responsibilities
- Lead customer onboarding and ensure successful adoption
- Manage communications with clients professionally via email and Slack
- Monitor client satisfaction and provide actionable insights
- Support account management and retention strategies
- Collaborate closely with internal teams to optimize processes
Candidate Profile
- Fluent in English, both written and spoken
- 1+ year of experience in customer support, success, or online businesses
- Highly organized, proactive, and reliable
- Proficient with Google Workspace, Notion, Slack, and CRMs
- Comfortable coordinating with US working hours
Why This Role
- Earn in USD while working remotely
- Collaborate directly with US founders and decision-makers
- Gain meaningful exposure to international startup operations
- Develop skills that open doors to higher-level global roles
Remote | $500$600 USD
