Customer Success Engineer – SASE (Prisma Access)

Location: Malaysia / (Remote)

Responsibilities:

• Support enterprise customers across APAC to drive adoption, optimisation, and success of SASE solutions, particularly Palo Alto Networks Prisma Access.
• Conduct technical workshops, security health checks, and customer consultations to improve solution performance and security posture.
• Provide technical guidance on SASE technologies, including SD-WAN, ZTNA, SWG, FWaaS, CASB, and DLP.
• Perform hands-on deployment, configuration, troubleshooting, and optimisation of network security solutions.
• Build strong customer relationships and proactively address technical challenges to maximise solution value.

Requirements:

• Minimum 8 years of experience in enterprise networking and network security.
• Strong hands-on SASE experience, particularly with Prisma Access and related technologies.
• Solid networking fundamentals, including BGP, TCP/IP, SSL/IPsec VPN, and PKI.
• Proven experience in solution deployment and configuration, beyond technical support alone.
• Strong customer-facing and advisory skills, with experience conducting technical workshops and driving solution adoption.
• Language requirements: Mandarin and English
• Certifications such as SSE, PCNSE, CCNP, CCSP, or CISSP are preferred.