Customer Success Manager - Job Description
Plastic Bank is seeking a Customer Success Manager who thrives in a mission-driven, fast-moving, entrepreneurial environment. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing, storytelling, and customer engagement. This role is ideal for someone who is independent, resilient, and motivated by building relationships that drive positive impact.
What You'll Do
1. Own Partner Relationships
- Serve as the primary relationship owner for a portfolio of key customers.
- Lead onboarding experiences that establish trust, clarity, and long-term alignment.
- Host strategic business reviews, aligning internally and supporting partners with stakeholder buy-in.
- Anticipate customer needs, surface insights, and proactively propose engagement strategies that deepen value and impact.
- Stay informed on sustainability and market trends to advise partners with credibility and foresight.
2. Partner Engagement & Marketing Collaboration
- Drive engagement through initiatives such as social media collaborations, joint marketing calendars, community visits, case studies, and employee or retailer engagement.
- Advise partners on how to translate impact outcomes into meaningful visibility and brand value.
- Collaborate closely with the marketing team to scope and deliver customer and partner initiatives.
- Develop clear creative briefs to bring partner stories and campaigns to life.
3. Operational Excellence
- Continuously improve customer success processes and playbooks, increasing efficiency and scalability.
- Proactively identify risks or misalignment and guide resolution with professionalism and clarity.
Who You Are
- You have 5+ years of experience in customer success, account management, or partnerships, ideally in a B2B, impact-driven, or agency environment.
- You understand partner-style engagement and social media activation, and can confidently advise customers on how to communicate value and impact.
- You are highly independent, proactive, and resilient, comfortable taking ownership and navigating ambiguity.
- You balance strategic thinking with strong execution, improving systems while delivering day-to-day results.
- You communicate clearly, build trust easily, and manage stakeholder relationships with confidence and empathy.
- You bring a growth mindset and are motivated by contributing to meaningful, long-term impact.
Why Join Plastic Bank
At Plastic Bank, your work fuels a global movement to help stop plastic pollution and poverty. You'll join a collaborative, purpose-driven team that is reimagining how business, environment, and humanity intersect. Together, we turn waste into worth, empowering communities and transforming lives.
If you'd like to learn more about our mission and operations before a potential interview, you're welcome to explore a free Impact Account on our website.
