Customer Success Manager

Power UAE's skyline with smarter technology.

SmartSite is transforming how the construction industry builds worldwide. With operations across the UK, US, and Canada, and new presence in the UAE, we're scaling fast. Now, we're looking for a Customer Success Manager in Dubai to help bring that vision to life on every site we serve.

Your mission:

As our Customer Success Manager, you'll be the driving force behind client satisfaction, adoption, and performance. You won't just manage relationships, you'll optimize them! You'll ensure every customer gets the full value from our tech by guiding their journey, analyzing their usage data, and turning insight into action.

From day one, you'll be empowering UAE's top contractors to unlock more productive hours, safer sites, and smoother workflows using SmartSite's groundbreaking technology, from Smart Hoist to Smart Worker.

What you'll do:

Own the Relationship

• Act as the primary point of contact for key clients across Dubai and the UAE.
• Build trust, solve problems, and turn satisfied users into lifelong partners.
• Lead onboarding, training, and support — helping teams thrive with SmartSite from day one.

Drive Usage & Outcomes

• Track usage metrics (like planned vs. actual, idle time, wait time) and uncover where things go off-track.
• Use our performance dashboards to show clients real ROI (hours gained, costs saved, incidents avoided).
• Recommend features, fixes, or new packages to maximize every client's performance.

Bridge the Field & the Product

• Feed real-world feedback to our engineering and product teams.
• Collaborate with sales, ops, and tech to refine our service model.
• Help evolve how we serve with data and boots-on-the-ground insights.

Who you are:

• You've worked in SaaS, construction tech, or operational roles in complex industries.
• You think both strategically and analytically able to read dashboards and turn them into decisions.
• You're comfortable speaking with everyone from hoist operators to C-suite execs and you know how to earn their trust.
• You thrive in fast-paced environments where you own your outcomes.

Bonus: Familiarity with hoists, construction logistics, or Lean/Agile project models.

What you'll love:

• A mission that matters: making job sites safer, more productive, and more human.
• Tech that feels more like smart home systems than clunky construction gear.
• Real responsibility, real impact, your work shapes how UAE builds.

A company that leads with bravery, simplicity, and authenticity.

You know what works. Now build what's next.

Apply now to join SmartSite as we redefine the future of construction across the UAE.