Want to be the reason businesses say our fintech solution changed how they manage their money
We're looking for a Customer Success Manager to own client relationships across the MENA region and ensure our fintech solutions deliver real impact.
This isn't a support role. You'll guide businesses from onboarding to growth, help them unlock new opportunities, and shape the future of customer success in our company.
At UPFRONT, you'll own high-value accounts, work directly with founders, and make a visible difference in how businesses manage their cash flow.
About UPFRONT
UPFRONT is a Dubai-based fintech startup helping small and medium businesses take control of their cash flow through smarter automation and AI-driven insights.
We work with clients across retail, F&B, hospitality, marketing agencies, and professional services in the UAE and MENA region.
We're pre-seed, pre-scale: the perfect moment to join and shape customer success from the ground up.
We've proven the product works. Now we need someone to ensure every client gets maximum value from it.
What You Can Expect
- Work directly with our founders - no corporate bureaucracy, just real mentorship and collaboration
- Own a portfolio of high-value clients and drive their success from day one
- Direct impact on retention, growth, and product development
- Hybrid flexibility: Dubai office or remote within UAE
- The autonomy to shape how we deliver customer success across MENA
What You'll Do
- Own and grow a portfolio of high-value clients across MENA, ensuring adoption, satisfaction, and retention
- Act as a trusted advisor, mapping workflows and enabling deeper integration of our solutions
- Lead onboarding, implementation, and client training, ensuring smooth transitions from sales to success
- Conduct strategic account reviews, identifying opportunities for upsell, cross-sell, and optimization
- Drive renewals and reduce churn by ensuring clients see tangible ROI from UPFRONT
- Collaborate with internal teams (product, sales, and support) to resolve client issues quickly
- Track client KPIs, analyze adoption and usage data, and demonstrate ROI to stakeholders
- Be the voice of the customer, advocating internally for client needs and product improvements
- Develop customer success playbooks, onboarding frameworks, and best practices as we scale
What We're Looking For
Requirements
- 35 years experience in Customer Success, Account Management, or Client Services (SaaS, fintech, or B2B experience preferred)
- Strong communication skills in English; Arabic fluency is a plus
- Commercial acumen and emotional intelligence with the ability to manage senior stakeholders
- Proven success managing complex client accounts and driving adoption, retention, and growth
- A customer-first mindset: relationship-building, problem-solving, and proactive support
- Comfortable using CRM and customer success platforms
Bonus Points For
- Experience in fintech, payments, or financial services
- Background in onboarding, implementation, or technical client support
- Experience in UAE and MENA business cultures
- Startup experience in high-growth environments
What We Offer
- 10,00013,000 AED per month, depending on experience
- Direct mentorship from founders and senior leadership
- Hands-on experience shaping customer success in a fast-growing fintech
- All necessary platforms, CRM, and software provided
- Flexible work: Hybrid setup in Dubai or remote within UAE
- Opportunity to grow into a regional leadership role as we scale
- Work with innovative clients and contribute to fintech solutions that make a real difference
- Strengthen your resume and network in the MENA fintech ecosystem
Ready to Apply
If you're excited to own the customer journey and make a real impact for MENA small businesses, we'd love to hear from you.
- Apply now via LinkedIn Easy Apply.
