Customer Success Manager

About WiredScore

WiredScore is a global property technology company working with leading landlords, developers, brokers, and occupiers to define, deliver, and promote best-in-class digital connectivity and smart technology in the built environment.

WiredScore developed WiredScore Certification, the world's most widely used certification for digital infrastructure, and SmartScore Certification, the global standard for smart building performance. With over 5,000 certified buildings across more than 45 countries, WiredScore partners with over 1000 of the world's largest and most forward-thinking real estate owners and operators.

We help our clients drive asset value by evaluating technology, recommending improvements, and clearly communicating the technology strengths of their buildings to tenants and investors.

Following the launch in the market in 2022, the Middle East region has grown to include 35m sq ft of WiredScore certified real estate. We now work across 5 countries, with 30 clients engaged, including KAFD, New Murabba, Brookfield, ICD, Aldar, Majid al Futtaim, and others.

About the role

We're hiring a commercially minded Client Success Manager to own a portfolio of complex, multi-stakeholder enterprise clients and deliver retention and expansion outcomes. This role is designed for someone with a passion for understanding complex client ecosystems and delivering joint outcomes between WiredScore and our clients. This is an opportunity to join a high-growth real estate tech start-up that's solving problems for both landlords and tenants in an area that is fundamental to all businesses today - technology.

This exciting role will provide full ownership of your client book, including delivering value to your clients, leading renewals, driving expansion, influencing senior stakeholders, and being the market expert on the Middle Eastern markets, dynamics and relationships.

Must-haves

Location must be based in UAE.

• 13+ years in Client Success / Account Management / Strategic Partnerships roles.
• Experience of renewals & retention, and expansion (upsell/cross-sell).
• Experience working with enterprise or upper mid-market clients with complex business structures and value propositions, delivering tangible value to senior decision makers.
• Comfortable discussing pricing, ROI, value, and budget pressure with senior stakeholders.
• Represent WiredScore in-market alongside the rest of the Middle East team.
• Executive presence - ability to communicate effectively to senior stakeholders and represent WiredScore as the key presence in the market.
• A track record of being direct, calm under pressure, and high-ownershipyou don't avoid the commercial conversation.
• Strong organisational approach: account planning, forecasting, CRM hygiene, and using data to prioritise effort and predict risk.
• English language fluency mandatory, Arabic speaking ability preferred.

Bonus points

• Experience in real estate / built environment, PropTech, B2B SaaS, or ESG/sustainability/infrastructure/advisory (industry is less important than complexity).
• Have built or improved Client Success processes (playbooks, dashboards, tooling, health scoring, OKRs/KPIs).
• Multilingual profiles.

You'll be responsible for

• Owning renewals, retention, and value delivery for Middle Eastern clients, ensuring outcomes are achieved while leading commercial conversations and protecting long-term value.
• Drive expansion (upsell/cross-sell) by identifying growth opportunities and building credible business cases.
• Manage complex stakeholders across client organisations (e.g., senior leadership, asset management, ESG, IT, operations).
• Run portfolio-level strategy (not just building-by-building): prioritise accounts, segment (grow/defend/maintain), and align activity to business KPIs.
• Lead executive communication and handle difficult conversations (pricing, objections, renewal pressure) with clarity and confidence.
• Bring structure and data to your work: account plans, health indicators, renewal forecasting, CRM discipline, and risk prioritisation.

What we offer

• Enhanced parental leave
• Health insurance, Life insurance, and income protection
• Standard annual leave, public holidays, and office closure between Christmas and New Year
• Flexible hybrid working & 1 Work From Anywhere week per quarter
• Remote working budget to support your home office environment
• Monthly internet stipend
• Annual learning and development budget of $1000 USD

Diversity & Inclusion

WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team. We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.