Customer Success Specialist

Company Description

AMG El Ghalban has been a prominent player in the Egyptian automotive industry since the 1970s, operating as a multi-brand retailer. The company is committed to providing comprehensive solutions for all customer automobile needs. With multiple showrooms in Cairo, El Mansoura, and Beheira, AMG ensures accessibility and quality in its services. The group is recognized for its dedication to delivering exceptional customer experiences and maintaining a strong presence in the automotive market.

Role Description

The Customer Success Specialist is responsible for ensuring a smooth customer journey from approval to product delivery. The role focuses on continuous follow-up with customers, sales, and operations teams, providing timely updates, and using the CRM system to track progress and accelerate completion of the process while maintaining high customer satisfaction.

Key Responsibilities:

• Follow up with customers to obtain required approvals and confirmations.
• Coordinate and manage product delivery to customers in line with approved timelines.
• Provide customers with regular updates regarding approval status and upcoming process steps.
• Act as a liaison between customers, sales teams, and operations teams to ensure smooth workflow and fast issue resolution.
• Closely follow up with internal teams to accelerate approvals, delivery, and overall process completion.
• Update and maintain accurate customer records, approvals, and status updates using the CRM system.
• Monitor each customer case from initiation to completion to ensure service excellence.
• Handle customer inquiries and concerns professionally and proactively.

Qualifications & Requirements:

• Minimum 2 years of experience in Customer Success, Customer Service, Account Management, or a related role.
• Hands-on experience using CRM systems.
• Strong communication and negotiation skills.
• Ability to coordinate with multiple internal teams and manage priorities effectively.
• Customer-oriented mindset with strong follow-up and organizational skills.