Customer Support Admin Specialist (Remote)

We are seeking a highly organized and service-orientedCustomer Support Admin Specialistto join our remote team. This role combines customer service responsibilities with administrative support functions to ensure smooth daily operations and an exceptional customer experience. The ideal candidate is detail-driven, responsive, and comfortable managing both client communication and backend administrative tasks.

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner

• Manage customer accounts, update records, and maintain accurate documentation in CRM systems

• Process orders, returns, refunds, and service requests

• Assist with scheduling, appointment coordination, and follow-ups

• Support internal teams by preparing reports and tracking customer-related data

• Monitor shared inboxes and route inquiries to appropriate departments

• Escalate complex issues to supervisors or specialized teams as needed

• Maintain confidentiality of sensitive customer and company information

Required:

• High school diploma or equivalent

• 12 years of experience in customer support, administrative support, or related field

• Strong written and verbal communication skills

• Proficiency in Microsoft Office or Google Workspace

• Experience using CRM or ticketing systems

• Reliable high-speed internet and a professional home workspace

Preferred:

• Previous remote work experience

• Familiarity with project management or helpdesk platforms

• Experience in e-commerce, healthcare, technology, or service-based industries

• Bilingual skills

• Strong organizational and multitasking abilities

• Excellent attention to detail

• Customer-first mindset

• Problem-solving and critical thinking skills

• Ability to work independently in a remote environment

• Professionalism and strong time management

• Fully remote position

• Structured training and onboarding process

• Collaborative virtual team environment

• Performance-based goals and regular feedback

• Competitive hourly pay or salary

• Performance incentives

• Paid training and development opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Career advancement opportunities

As a Customer Support Admin Specialist, you will play a key role in supporting both customers and internal operations. This position offers the opportunity to develop administrative and client service expertise while enjoying the flexibility and balance of remote work.