Customer Support & After Sales Specialist

Connectalents, the leading Recruitment & HRO company in MENA, is currently hiring a Customer Support & After-Sales Specialist for a fast-growing skincare brand focused on clean, effective, and science-backed beauty products in Sheikh Zayed, Giza, Egypt

Job Scope:

The Customer Support & After-Sales Specialist will act as the voice and face of the brand, ensuring an outstanding post-purchase customer experience. The role involves handling customer inquiries and complaints across multiple channels, providing product education and personalized recommendations, coordinating with internal teams to resolve delivery and order issues, and following up with customers to ensure satisfaction, gather feedback, and build long-term loyalty through efficient, empathetic issue resolution.

Job Requirements:

Bachelor's degree.

23 years of experience in customer support, after-sales, or a related role.

Genuine interest in skincare and beauty (knowledge of ingredients such as Niacinamide, Hyaluronic Acid, Retinol, Vitamin C, etc., is highly preferred).

Excellent written and verbal communication skills.

Strong problem-solving skills with a patient and customer-centric mindset.

Very good spoken and written English.

Ability to work with spreadsheets and prepare basic reports.