Customer Support Agent

Company Description:

MaxAB is re-engineering Africa's informal retail sector through a B2B e-commerce and fintech super app. Since launching in 2018, we've connected over 150,000 traditional retailers with suppliers, delivering 2.5+ million orders across Egypt and Morocco. Our fintech business now generates more revenue than e-commerce, with over $180 million in sales last year. Following our merger with Wasoko, we're expanding across Sub-Saharan Africa.

About the Role:

To handle customer inquiries through calls, chat, and tickets in a professional and efficient manner, ensuring high customer satisfaction, accurate data entry, and adherence to company policies and service quality standards.

What You'll Do :

1. Handling inbound and outbound customer interactions.
2. Resolving customer issues and complaints.
3. Providing accurate information about products and services.
4. Meeting performance KPIs (AHT, CSAT, Quality, Productivity).
5. Maintaining proper documentation for all interactions.

What We're Looking For:

• 6 months 2 years in Customer Service or related field
• Strong Customer service principles and Call center operations
• Experience in user CRM systems .
• Clear communicator and collaborative .