Customer Support-English ( B2- C1 )

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global services to Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable support solutions. Raya CX combines advanced technology, integrated processes, and robust strategies to drive continuous improvement and innovation in customer experience.
Role Description The Customer Support – English (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves responding to customer inquiries in English via phone, email, chat, or other channels, ensuring timely and accurate resolutions. The team member will troubleshoot basic technical issues, provide clear guidance, and document interactions in line with company standards. Daily responsibilities include maintaining high customer satisfaction, following established workflows, escalating complex cases when needed, and collaborating with colleagues and supervisors to improve service quality. The role also requires adherence to performance metrics, compliance guidelines, and internal policies.
Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on service quality and professionalism.
• Excellent Interpersonal Skills, including active listening, empathy, and clear communication with diverse customers.
• Ability to provide effective Technical Support and basic troubleshooting in line with provided tools and procedures.
• Solid Analytical Skills to understand customer issues, identify root causes, and propose practical solutions.
• English language proficiency at B2–C1 level (spoken and written), with confident, accurate communication.
• Comfort working in an on-site, fast-paced contact center environment and meeting defined performance targets.
• Basic computer literacy and ability to learn new systems, CRM platforms, and support tools quickly.
• Previous experience in customer support, call centers, or related service roles is preferred but not required.