Company Description Raya CX is a next-generation business process outsourcing (BPO) and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Raya CX operates from competitive, highly skilled labor markets and offers integrated outsourcing solutions supported by advanced technology. The organization focuses on robust strategies, continuous improvement, and innovation to deliver high-quality customer experiences and long-term value for its partners.
Role Description The Customer Support English Speaker (C1) is a full-time, on-site role based in Qesm 1st 6 October. In this position, the team member will handle inbound and outbound customer interactions in English, respond to inquiries, resolve issues, and ensure a positive experience across multiple communication channels. Daily tasks include identifying customer needs, providing accurate information about products and services, and troubleshooting basic technical issues or escalating complex cases to the appropriate teams. The role also involves documenting interactions, following established procedures, and meeting performance metrics related to quality, response time, and customer satisfaction. Collaboration with colleagues and supervisors to share feedback, improve processes, and support continuous service enhancement is an important part of this role.
Qualifications
- Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction.
- Excellent Interpersonal Skills for effective, empathetic communication with diverse customers and team members.
- Ability to provide basic Technical Support and troubleshoot common customer issues.
- Solid Analytical Skills to understand customer needs, interpret information, and resolve problems efficiently.
- C1 level proficiency in spoken and written English, with clear and professional communication.
- Ability to work on-site in Qesm 1st 6 October and maintain reliable attendance in a full-time schedule.
- Comfort with using computer systems, CRM tools, and contact center technologies.
- Prior experience in customer service, technical support, or contact center environments is an advantage.
- High school diploma or equivalent; post-secondary education in a relevant field is a plus.
- Adaptability, resilience under pressure, and commitment to continuous learning and performance improvement.
