Customer Support Representative with English FinTech/Crypto Platform (Chat & Email)

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers success our own success.

Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

Language requirements:

• C1 level of English (written & spoken).

Other requirements:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.