Customer Support Specialist

Company Description

We are a multilingual Business Process Outsourcing (BPO) company specializing in complex data annotation for AI companies, multilingual customer and technical support services, data processing, and multilingual user-generated content moderation. With over a decade of experience, we operate in 35 languages and utilize a hybrid approach combining AI and human solutions. Our delivery centers are located in Bulgaria, Egypt, Madagascar, and the Philippines. Trusted by Fortune 500 companies and leading global brands, we are known for our affordability, flexibility, and ISO 27001 and GDPR compliance. We have received multiple awards and recognition, including being listed in the IAOP 2025 Global Outsourcing 100.

We are currently expanding in multiple projects, which makes this opportunity the perfect chance for anyone who's looking for quick career progression and promotions.

Role Description

This is a full-time on-site role for a Customer Service Representative located in El Maadi. The Customer Service Representative will handle various customer interactions, provide support, and address inquiries in a professional and efficient manner. Day-to-day responsibilities include resolving customer issues, maintaining excellent customer satisfaction, ensuring a positive customer experience, and striving for service excellence in all interactions that includes Calls, Chats, and Emails. The role requires a focus on building relationships and effective communication with clients.

Qualifications

Fluency in English is a MUST

Proficiency in Customer Service, Customer Support, and ensuring exceptional Customer Satisfaction

Experience in delivering seamless Customer Experience and maintaining excellent customer relations

Strong communication and problem-solving skills with a solutions-oriented mindset

Ability to work effectively in a multilingual environment and adapt to dynamic customer needs

Work Conditions

Setup: On-Site

Location: El Maadi

Package: To be determined according to the recommended project

No transportation provided