Customer Support Specialist

Company Description

TP, formerly known as Teleperformance, has been a leader in the digital business services market for nearly 47 years. Adapting to the evolving AI era, TP is committed to innovation and empathy, offering sharper, more modern, and future-proof solutions. Known for its customer-centric approach, TP continues to break new ground while maintaining its excellence in delivering solutions. Join us on this transformative journey in shaping the future of business services.

Role Description

As a French Technical Support Specialist at TP, you will provide excellent technical assistance to customers by addressing their inquiries and issues in a professional and timely manner. Your responsibilities will include troubleshooting technical problems, resolving customer concerns, ensuring satisfaction, and maintaining detailed records of customer interactions. This is a full-time, on-site role based in Cairo, Egypt, offering an opportunity to contribute to a dynamic and supportive team environment.

Qualifications

• Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical issues effectively
• Strong Customer Support and Customer Satisfaction skills to handle inquiries and maintain a high level of client experience
• Excellent Analytical Skills for problem-solving and understanding technical matters
• Fluency in French, with strong verbal and written communication skills
• Ability to work effectively in a team and manage tasks independently
• Prior experience in a similar role or in customer-facing environments is a plus
• Bachelor's degree or equivalent preferred