Customer Support Specialist

Company Description

Teleperformance is a global leader in providing digitally integrated business services, with operations in over 80 countries and a workforce of more than 500,000 employees. Teleperformance Egypt is dedicated to fostering meaningful interactions and empowering team members to grow and succeed. Known for its culture of innovation and excellence, the company offers opportunities to contribute to impactful client experiences. Join us in a dynamic environment that prioritizes employee growth and development.

Role Description

This is a full-time on-site role in New Cairo for a Customer Support Specialist. The primary responsibilities include providing exceptional customer service, resolving customer inquiries, ensuring satisfaction, and offering technical support. The role involves identifying and resolving issues effectively while maintaining professionalism and a customer-centric approach.

Qualifications

• Strong skills in Customer Support, Customer Satisfaction, and a focus on delivering exceptional experiences
• Flexibility with Rotational shifts
• English proficiency at a B2 level is required
• Proven interpersonal abilities and professionalism in building positive relationships with customers
• Experience or knowledge in Technical Support to troubleshoot and resolve issues
• Analytical skills to assess customer needs and provide effective solutions
• Excellent communication skills and the ability to work collaboratively in a team-oriented environment
• Proficiency in using customer support tools and software is advantageous
• Previous experience in a customer service or customer support role is preferred