This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Value Architect - REMOTE. In this crucial role, you will act as a strategic partner to both sales teams and customers, optimizing customer onboarding and enhancing the overall value derived from the platform. Your efforts will be key in minimizing churn rates and fostering strong ongoing relationships. As a champion of client success, you will deliver tailored business value proposals and conduct high-impact reviews that address the unique cybersecurity needs of each customer. Join us to make a significant impact in the cybersecurity landscape!
Accountabilities
- Lead onboarding execution and definition of customer success plan
- Collaborate with sales staff to expand sales within existing and new accounts
- Act as primary contact for onboarding, activation, and platform value realization
- Conduct business value analyses and deliver Executive Quarterly Business Reviews
- Identify risks to customer success and implement remediation strategies
- Drive strategic Flex adoption and planning across enterprise accounts
Requirements
- Advanced experience in complex issue resolution
- Deep understanding of customer decision-making processes and business objectives
- Expert-level presentation and negotiation skills
- Comprehensive knowledge of the company's product offerings
- Proven ability to manage complex customer relationships
- BA/BS degree or equivalent educational background preferred
- Minimum 8+ years of relevant professional experience
Benefits
- Market leader in compensation and equity awards
- Comprehensive wellness programs
- Competitive vacation and holidays
- Paid parental and adoption leaves
- Professional development opportunities
- Employee Networks and volunteer opportunities
- Vibrant workplace culture
Why Apply Through Jobgether
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
