Job Purpose:
The CX Cost Benefit role would be responsible for overseeing and managing the CX department's OPEX and CAPEX. This role involves strategic planning, budgeting, forecasting, and monitoring of costs associated with the operations and capital projects, aimed at optimizing the financial resources, achieving cost efficiency, and meeting its financial objectives/ KPIs.
Responsibilities:
Budgeting and Forecasting:
- Lead OPEX, direct cost, and CAPEX budgeting and forecasting, ensuring they reflect business priorities and operational needs.
- Build planning models and templates for budgeting and forecasting.
- Coordinate budgeting and forecasting exercises with cost center owners and functional heads.
Financial Reporting and Analysis:
- Coordinate with cost center owners and finance for monthly accruals.
- Ensure correct booking of costs and accurate financial reporting.
- Define and revise cost center-wise reporting to align with business requirements.
- Prepare and present monthly variance reports between budget and actuals; ensure that spending is in line with budgets and forecasts and implement controls to manage risks associated with capital projects.
- Create detailed management reports for all cost items.
Operational Efficiency and Cost Management:
- Establish operational KPIs for each OPEX item and direct cost.
- Identify cost-saving opportunities and lead cost-saving initiatives.
Strategic Financial Initiatives:
- Evaluate the financial impact of new business developments.
- Analyze new business cases for OPEX / CAPEX requirements and support finance approvals.
- Work on resource reallocation based on business priorities.
Process and System Improvements:
- Maintain and update a system of accounting policies and procedures.
- Constantly seek and implement process and system improvements.
- Lead automation on monthly reporting to improve efficiency and accuracy.
Stakeholder Engagement and Coordination:
- Work closely with operations teams to identify inefficiencies and support cost-saving implementations.
Work closely with senior leadership to align cost management strategies, optimize resource allocation and operational efficiencies aligned with overall business goals and objectives.
QUALIFICATIONS & EXPERIENCE
Education
Bachelor's degree in accounting, Finance, or related field
A master's degree or CPA is preferred
Experience:
Minimum 5-6 years of Business Analysis, Cost/Financial Controller/ Reporting
Preferably in a large Telecom/ISP environment
Experience in call Centre operations is a big advantage
