Key Responsibilities
1. Order Processing & Fulfillment
- Review, validate, and process customer orders through ERP/WMS systems.
- Ensure accurate picking, packing, and dispatching of pharmaceutical products.
- Prioritize orders based on urgency, delivery schedules, and product requirements.
2. NUPCO Portal Coordination
- Manage shipments through the NUPCO portal.
- Create and update ASN (Advance Shipment Notice) bookings in line with delivery schedules.
- Ensure accuracy of shipment data (quantities, batch numbers, expiry dates) in ASN submissions.
- Coordinate appointment scheduling and delivery confirmations via the portal.
- Resolve portal-related discrepancies, rejections, or delays in ASN approvals.
3. Warehouse Coordination
- Coordinate with warehouse teams to ensure efficient picking, packing, and staging.
- Verify batch numbers, expiry dates, and quantities before dispatch.
- Ensure proper handling of temperature-sensitive and controlled pharmaceuticals.
4. Compliance & Quality Assurance
- Ensure compliance with SFDA (Saudi Food and Drug Authority) regulations and GDP (Good Distribution Practice).
- Maintain full traceability of products through proper documentation.
- Support internal and external audits, including regulatory inspections.
5. Transportation & Distribution
- Coordinate with logistics providers for timely and secure deliveries.
- Track shipments and proactively resolve delivery issues.
- Ensure adherence to cold chain requirements where applicable.
6. Documentation & Reporting
- Prepare delivery notes, invoices, and shipping documentation.
- Maintain accurate outbound records, including ASN and delivery confirmations.
- Generate reports on fulfillment performance, delays, and discrepancies.
7. Inventory Accuracy
- Support stock reconciliation and cycle counts.
- Report discrepancies, damages, or expired products.
8. Customer & Stakeholder Coordination
- Liaise with customer service, sales, and key accounts regarding order status.
- Address issues related to delivery shortages, delays, or rejections.
Qualifications & Requirements
Education
- Bachelor's degree in Supply Chain, Logistics, Pharmacy, or a related field
Experience
- 2–5 years in pharmaceutical logistics or warehouse operations
- Hands-on experience with NUPCO portal and ASN booking is highly preferred
Skills
- Familiarity with ERP/WMS systems (e.g., SAP)
- Strong attention to detail, especially in batch and expiry tracking
- Good communication and coordination skills
- Ability to manage deadlines and regulatory requirements
