Your Tasks
Ordering, Customer Service and Distribution planning
- Creating POs, inbound deliveries and related documents for intercompany ordering and replenishment through ERP system (SAP)
- Ensure product stock availability in warehouse branches are optimum for all distribution channels and can cover direct and indirect demand from customers.
- Monitor and put plans to ensure Finished Goods supplies are available as per forecast by branch.
- Interact with sales, marketing, and warehouse branches to understand demand forecast by branch to cover product sales and plan stock replenishment.
- Collaborate with 3PM, central HUBs & Customer Service in Dubai for planning of inbound shipments for finished products.
- Working with DXB customer service and Demand and supply planners to optimize service level.
- Customer Service invoicing for top customers and managing Service Level, stocks availability and allocation.
- Monitoring Service Level for top customer and collaborating with top customers to improve service and optimize supply chain KPIs.
Inventory Management
- Manage inventory at distributor effectively to secure product sales and devise improvement actions to maximize utilization
- Controlling ordering for items based on Gold, Silver and bronze SKU classification
- Monitor, evaluate and build depletion plans for excess stocks, blocked stocks and short shelf-life stocks.
- Align with stakeholders plans to deplete short shelf life and excess stocks.
Procurement & Master Data Management
- Create Master Data in distributor system/SAP system along with leading assortment management for BDF
- Generation and processing of POs and confirmation in distributor system
- Provide visibility to stakeholders on active SKU list and innovations.
- Liaise with MU Supply Chain team for new products and ensure on time ordering from distributor system and listing
- Process request samples from distributor system as per business requirement
Reporting
- Provide monthly Service Level, Direct Cost of Sales reports with clear root causing and action plan.
- Report on inventory (DIH) and forecast accuracy monthly
- Monthly reporting on Waste risks and depletion action plans
Others
- Any additional analysis, tasks and duties, which would be required to fulfill the scope of the role as requested by the line manager.
Your Profile
- Bachelor from an accredited university with a focus on Engineering, Logistics or Supply Chain
- A minimum of 3-5 years of experience in a planning (Demand/Supply) customer service, in FMCG company
- Excellent verbal and written communication skills in Arabic & English are mandatory.
- High proficiency in MS Office applications with emphasis on advanced excel. Knowledge of SAP is an advantage.
- Attention to detail and rigorous accuracy
- Team worker and able to work autonomously
- Excellent communication and negotiation skills
At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
