Deputy General Manager

Job Title : Deputy General Manager

Job Location : Dubai

KEY POSITION ACCOUNTABILITIES

Policies and Procedures:

Evaluate, create, develop and implement Standard Operating Policies and Procedures for the entire outlet

Evaluate, create, develop and implement processes to maintain and improve performance and productivity

Execute new updates and make amendments to the SOPs where necessary.

Ensure compliance for all company policies and procedures

Ensure compliance with laws and regulations of the Government and local Authorities.

Management:

Plan, direct, assign and delegate responsibility and authority for all functions of operation which meets the daily needs

Effectively manage the outlet with an ownership mentality within the policies and guidelines of the company, always ensuring 100% customer satisfaction

Assist in the elaboration of corporate strategies and development plans for growth by identifying potential markets and opportunities to improve the operations and enhance the brand/corporate identity

Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards

Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc

Plan staff rosters according to business needs.

Team Management:

Define Employee Standards of Conduct and ensure employee compliance

Source, interview and hire staff

Train, supervise, develop, discipline, counsel, and evaluate the managers, supervisor's and line employees according to the SOP and the company's policies and procedures

Appraise staff and initiate promotions where fit. Develop career plans and growth structures to keep staff moral high.

Manage annual staff vacation plan to ensure the operation is always covered.

Ensure that all employees adhere to the company's uniform standards

Finance:

Preparing, implementing and achievement of budgets.

Liese closely with the Finance director on all finance related matters for the venue.

Costing for menus, approvals and implementation

Develop short and long term financial operating plans

Prepare and implement reports to analyse the sales of the outlet

Manage inventory create par levels, manage & control ordering & wastage, ensure accurate monthly stock take and variance reports

Ensure all ordering and receiving is carried out to the highest standard and

is recorded correctly

Customer Service:

Regularly review and evaluate the degree of customer satisfaction

Ensure that there are always good quality food and beverages served to customers

Maintain high standards of quality control, hygiene, and health and safety

Sales & Marketing

Recommend new marketing and/or operational policies and procedures which keep up with the demands in industry practice and changes in the market.

Continuously analyse the market and the restaurant's recommended suppliers to ensure the business is getting the best deals.

Introduce promotions to increase footfall

Introduce staff competitions / promotions to increase sales

Menus Proofreading all menus, ensuring all updated menus are on display in the outlets

Drive brand identity - ensure the outlet is branded to a high standard throughout the whole venue. Replace or add branding where necessary.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, service techniques, and guest interaction.

Beach club experience is mandatory for this role. Minimum of five years of experience within a management capacity.

The ability to maintain a sense of urgency attitude for the completion of responsibilities/tasks

Dedication and willingness to go above and beyond in a hospitality driven environment

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

Ability to work under pressure and deal with stressful situations during busy periods.

Ability to access and accurately input information using a moderately complex computer system.

KEY PERFORMANCE AREAS & COMPETENCIES

Customer interaction and customer service

Increasing revenue and achieving budget

Interpersonal Influence

Problem Solving/Decision Making

Execution of Operational Standards

Managing Pressure

Developing Talent

Leads by Example

Managing Performance