Desktop Support Engineer

Job Description: IT End User Desktop Support

Qualification: Graduate or Degree/Diploma in IT / Commuter Science/

Electronic & Communication or similar

Certifications like MSCE, CCNA, Linux are preferred

Work Experience: Minimum 2- 4 years In IT Industry

Job Description -

Good Understanding of Computer system, mobile devices, IPAD

Able to diagnose and troubleshoot basic technical issues related to

Desktop/laptop/Printers

Resolving Network Issues Level 1

User support Basic user support and Management level support

Storeroom Management

Conference room support

Asset Management

Basic Applications support of Microsoft MS Office, O365, Skype, Blue Jeans

Understanding of ITIL process and ticketing system. Eg. SNOW,Ivanti

Regular Updates in ticketing tool and attend to tickets in Group.

Ability to take initiative and lead projects

Ability to accomplish tasks without supervision

Must possess a positive and professional attitude

Focus on Service Level Agreements and ensuring the team is meeting

commitments